After you hit ‘Send campaign,’ your email moves through key stages of the delivery process. To help you track your campaign’s progress, each stage is assigned a specific status:
All sent and scheduled campaigns are stored under Campaigns — Campaign history. You can also access them on the Dashboard. Campaign status is stated next to each campaign.
You can also find out the current campaign status by accessing the detailed report:
To find a campaign you’ve created but have not sent or scheduled yet, go to Campaigns — Emails. Such campaigns will have the ‘Not sent’ status next to them. In the Emails tab, you can also view the statuses of sent campaigns.
Under review
New users might have some of their first campaigns manually reviewed. When a campaign goes to manual review it is assigned the ‘Under review’ status.
Since manual review happens before sending, the 'Sent' counter will remain at '0' until the review is complete. Once the campaign passes the review, it moves immediately to the sending stage.
Planned
Campaigns scheduled for future sending are assigned the ‘Planned’ status.
The ‘Sent,’ ‘Delivered,’ ‘Opens,’ and ‘Clicks’ counters will remain at ‘0’ until the sending time arrives.
The same status is assigned to the campaigns that have just been sent and stays very briefly — for about a minute after sending.
Scheduled
Some Planned campaigns can be selected for manual review. Those that undergo and successfully pass this process are assigned the status ‘Scheduled’.
The ‘Sent,’ ‘Delivered,’ ‘Opens,’ and ‘Clicks’ counters will remain at ‘0’ until the sending time arrives.
You can cancel Scheduled and Planned campaigns, if you need. To do this, go to Campaigns — Campaign history, find the campaign you want to cancel, open the action menu by clicking the ‘three dots’ icon, and select Cancel sending the campaign.
In progress
When sending starts, a campaign is assigned the ‘In progress’ status.
Once the sending is complete, the status will change to ‘Analysing results’.
Analysing results
When your campaign is successfully sent, it is assigned the ‘Analysing results’ status. At this stage, the system starts collecting data on the campaign’s performance and you will not be able to cancel the campaign.
In two days, the campaign status will change to ‘Completed’. However, the system will continue collecting and analyzing the campaign metrics.
Completed
Two days after a campaign is successfully sent, most performance data is collected, and the campaign is then assigned the ‘Completed’ status.
Rejected
If a campaign does not pass manual review, it is assigned the ‘Rejected’ status. When this happens, you’ll receive a notification (🔔) and an email explaining the reason for rejection. Feel free to contact our Support team for details and recommendations on how to improve it.
This status is irreversible, meaning the campaign cannot be completed. To make changes and resend the campaign, create a copy.
Cancelled
When you cancel a campaign, it is assigned the ‘Cancelled’ status.
Filter campaigns by campaign status
To view campaigns with a specific status, go to Campaigns — Campaign history, and click on the filter sign.
Under Campaign status (1), select a status from the dropdown menu, then click Apply (2).
Monitor your campaign statuses to help you make faster decisions if something goes wrong during sending. That way, you can quickly spot where the issue occurred.
