Chatbots & WhatsApp pricing

Frequently Asked Questions

• How much does a Selzy chatbot cost, and which plan should I choose?

  The price depends on the number of contacts selected above and the products included in the plan. Bots includes Telegram and Instagram chatbots. Standard adds email marketing. Bots+WhatsApp includes WhatsApp, Telegram, and Instagram chatbots. Standard+WhatsApp combines email marketing with all three chatbot channels.

  For plans with WhatsApp, the setup fee and Meta charges for delivered WhatsApp messages are calculated separately. See the WhatsApp Business Platform rates section for details.

• What chatbot features are included, and are scenarios or messages limited?

  The chatbot plans include the visual chatbot builder, messenger sendings, segmentation, analytics, data collection, personalization, notifications, and customer support. Selzy does not limit the number of chatbot scenarios, blocks, or messages. The available channels depend on the plan you choose, and WhatsApp messages may also incur Meta charges.

• Do I need coding skills to build and connect a chatbot?

  No. You can build conversation flows, messages, and actions in Selzy’s visual chatbot builder without writing code. For Telegram, create a bot through BotFather and connect it using the bot token. Instagram and WhatsApp require the corresponding business channel to be connected to Selzy before you launch a scenario.

• How does the number of contacts affect the price, and can I change it later?

  Select your audience size with the slider above to see the applicable price for each plan. As your audience grows, you can move to a higher contact tier. Your chatbot subscribers and email contacts are managed within the limits of the selected plan and contact tier.

• Can I collect leads and customer data with a chatbot?

  Yes. A chatbot can ask for a customer’s name, email address, phone number, and other details during a conversation. You can store this information in Selzy, segment subscribers, and use the collected data for personalized follow-up communication.

• Can I send broadcasts and notifications through my chatbots?

  Yes, but messaging rules vary by channel. On Telegram, you can automate conversations with your bot. On Instagram, messaging is subject to Meta’s rules and user interaction with your account.

  For WhatsApp, you can send approved template messages to customers who have opted in to receive messages from you. Meta’s messaging rules and charges also apply.

• Can chatbots provide support outside business hours, and how can I contact Selzy?

  Yes. Automated replies and chatbot scenarios can answer common customer questions and collect requests outside your business hours. If you need help with Selzy, contact our customer service team by chat, email, or phone — our specialists are available 24/7.