Build and automate chatbots for Telegram, Instagram, and WhatsApp. Create no-code scenarios, collect subscriber data, segment contacts, and coordinate follow-up communication across channels.
Telegram and Instagram are available in chatbot plans. WhatsApp is available in plans with WhatsApp and may include additional setup and Meta messaging fees.
Stay connected with your audience using Telegram, Instagram, WhatsApp, email, data collection, notifications, and personalized follow-ups in omnichannel scenarios. Automate Telegram bots, Instagram direct messages, and WhatsApp chatbots and broadcasts from one Selzy account.
Use omnichannel scenarios to automate conversations, collect subscriber data, and coordinate Telegram, Instagram, WhatsApp, and email communication in Selzy.
Start scenarios with commands, keywords, links, contact events, or supported channel interactions, and send automated messages based on subscriber actions.
Collect names, email addresses, phone numbers, birthdays, and other details through chatbot conversations. Save the data to Selzy contact cards for segmentation and personalization.
Send scheduled broadcasts and triggered messages about updates, promotions, special offers, and other important events.
Use email and Telegram notification blocks to alert your team about subscriber actions and the data collected in a scenario.
Receive Telegram notifications about subscriber actions and collected data on your mobile device.
Build connected customer journeys with Telegram, Instagram, WhatsApp, and email in Selzy’s visual omnichannel scenario editor.
Use contact fields and collected subscriber data to personalize messages with names, locations, order details, preferences, and other relevant information.
Review scenario statistics, message delivery, clicks, errors, and subscriber progress to improve each customer journey.
Assign tags, update lists, and segment contacts based on the information they provide and the actions they take in a scenario.
Start triggered or bulk scenarios and coordinate messages and actions across the channels included in your plan.
Collect contact details in chatbot conversations and save them to Selzy contact cards for segmentation and follow-up messages.
Use subscriber data and actions to personalize the next step of the journey across chatbots and email.
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Go to Scenarios and select Triggered or Bulk. Create a scenario from scratch or choose a template, then add and connect the blocks you need. To use Telegram, add a Telegram trigger or message block and connect a bot created through BotFather. For Instagram and WhatsApp, connect the corresponding business channel before launching. Test the scenario, resolve any errors, and select Apply and run.
Learn how to create an omnichannel automation scenario and connect a Telegram bot.
Add an email or Telegram notification block to the Actions section of your omnichannel scenario. Configure which subscriber data and events the notification should include, then connect the block to the relevant step of the scenario. Learn more about omnichannel scenarios.
No. You can build and connect scenarios in Selzy’s visual editor without writing code. Some advanced integrations, such as transferring data from an external system through an API, may require technical setup.
Contact our support team if you need help with omnichannel scenarios, channel connections, or messaging.
