Connect a Telegram bot to an omnichannel scenario and automate messages, commands, data collection, notifications, and follow-up communication.
Choose a plan based on your audience size and the communication channels you need. View pricing.
Add Telegram to a Selzy omnichannel scenario to automate conversations, send broadcasts, collect subscriber data, and coordinate Telegram messages with email. No coding is required for standard scenarios created in the visual editor.
/newbot, choose a name and a username ending in bot, and copy the token.
Telegram passed one billion monthly active users in 2025, giving businesses a large channel for automated conversations, updates, and customer engagement. Source: Telegram.
Send scheduled broadcasts and triggered Telegram messages about products, promotions, updates, and special offers.
Collect subscriber names, email addresses, phone numbers, birthdays, and other details, and save them to Selzy contact cards.
Personalize Telegram messages with data stored in contact fields, including names, locations, order details, and preferences.
Send notifications about subscriber actions and collected data directly to Telegram so your team can receive them on mobile. Learn how to configure an omnichannel scenario.
Use triggered scenarios to answer common questions, send updates, collect data, and guide subscribers through automated conversations at any time.
Communicate with subscribers in a channel they already use for personal messages, communities, updates, and content.
Use Telegram blocks within an omnichannel scenario to automate communication and respond to subscriber behavior.
Review scenario starts, active contacts, errors, message delivery, clicks, and subscriber progress to improve the flow.
Collect subscriber data, assign tags, update lists, and use this information to create more relevant follow-up communication.
Start scenarios with Telegram commands, keywords, links, or contact events. Send messages with buttons, attachments, voice messages, video notes, and data collection fields.
Start a scenario when a subscriber joins a list, sends a Telegram command, follows a bot link, or completes another configured trigger event.
Create the email used in your omnichannel scenario with Selzy’s drag-and-drop builder and AI writing assistant.
Combine email and Telegram blocks in one scenario and choose each next step based on subscriber actions and collected data.
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Create your Telegram bot through BotFather, then connect it to a Telegram trigger or message block in a Selzy omnichannel scenario. Follow the current connection guide and the scenario creation guide.
Add a Telegram notification block from the Actions section of the omnichannel scenario editor. Configure the subscriber information and event details you want to receive, then connect the block to the relevant step of the scenario.
Telegram bots are available in several chatbot plans. The price depends on your audience size and the channels included in the plan. Current plan combinations, prices, and trial terms are available on the chatbot pricing page.
Feel free to contact our customer service team if you have any questions regarding omnichannel scenarios, Telegram bot connections, or messaging.
Connect your Selzy account to a Telegram bot and take your communication to a whole new level.
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