Refund Policy

Your request must contain:

• Order number for which you wish to receive a refund.
• Detailed description of the issue and the reason for the refund.

Each request is processed individually, in sequence, and it takes time to process it. Our refund manager will provide you with information about the status of your request.
After your refund request is approved, the manager will notify you of that. The return process itself can take up to several weeks, depending on the payment method, your bank and other reasons.

Incorrect payments are processed as follow:

• Submit a request for a refund by creating a ticket in your Personal Account;
• Enter both order numbers. First specify the order number which you want to refund.

We reserve the right to reject a refund in following cases:

• the percentage of Spam complaints of any type exceeds 0.5% of email recipients number (but not less than 20) for 15 consecutive days in total;
• the percentage of FBL Spam complaints exceeds 0.5% of email recipients number (but not less than 20) with domains supporting FBL technology for 2 consecutive days in total;
• Telegram (or other instant messaging (IM) service) prohibits or blocks the provision of Telegram (or other instant messaging (IM) service) messaging services in any form or cancels / revokes the right or license required by Selzy to send Telegram (or other instant messaging (IM) service) messages;
• you requested a refund of the funds deposited under the Pay as You Go tariff;
• you requested a refund of the funds deposited under any tariff other than the annual tariff;
• in your refund request you specified a refund method different from the method used for payment for the Service
• you violated any applicable law, contract terms or Terms of Service or used Selzy for unlawful, illegal or prohibited activities, or
• you failed to specify the reason for the refund in your refund request.

Conditions for refund

The refund is subject to one of the following conditions:

• if you did not use the Service within the 30-days as of the date of payment for the Service
• if you did not use the Service within the 30-days as of the date of annual tariff payment
• if we provide notice to you that we are amending the End User License Agreement we entered into with you in respect of such subscription and/or Service, and you object to such amendment within 10 days of such notice. In such case we shall refund a portion of the amount you paid for the Service pro rata to the unused time remaining after the date of cancellation. In other cases, a refund shall be made at Selzy’s discretion. In case your account is suspended or your Personal Account is blocked due to Spam complaints or abuse of mass mailings, we reserve the right not to make a refund.

Accounts with a high percentage of complaints are suspended or blocked without a right to refund.

Procedure for refund of funds

The refund are made using the same method as used for the payment. We always refund only through the payment method by which we received funds from you. For example, if you paid for the Service with a VISA/MASTERCARD card, a refund will be made by cancelling the transaction (refund) and, as a result, a refund can only be made to your VISA/MASTERCARD card. The timing of the refund depends on which payment method was used.

When processing a refund a service fee or bank commission may be charged, which may be deducted from the amount to be refunded.