Email Avatar: Why It Can Make a Difference for Business & How to Add It

What is an email avatar and why do you need it?

An email avatar is a small circle with an image that appears above the message, next to the sender’s name and address, and it helps recipients identify senders. It’s also called a profile picture or a profile logo.

By default, mailbox providers assign generic nondescript avatars to new users. Usually, it’s the first letter of the sender’s name.

Unlike on social media, profile pics in emails don’t seem to be a must, even service emails from Google or Yahoo don’t have an avatar. That’s why emails with an avatar tend to stand out more.

Try for yourselves — scroll down and look at this pic.

Which messages did you notice first? The chances are, your gaze went to emails from Morning Brew and Mike Allen (worked just like that on my wife but our cat only gave an emphatic yawn). Only after, it went to generic L and A.

Email avatars aren’t just visually striking, they also bring tangible value. According to the Consumer Email Tracker report by DMA, released in 2023, 61% of people decide to open the email because they recognize the brand, and 39% do so because they recognize the brand logo. For you, it means that an email avatar, especially with a brand logo, will increase your open rates — it will make you more recognizable and trusted as a sender.

Different avatar types

Automatically generated avatar

That’s the default option. Usually, a mailbox provider assigns a logo with the first letter of your or your brand’s name.

It can also be a neutral human shape. It’s different from a letter but still just as nondescript.

Company logo

Company logos as avatars are a solid option to increase brand recall and stand out among competitors in an inbox. This helps recipients quickly identify marketing messages from their favorite brands in a cluttered inbox.

Personal picture

Personal pics — usually photos — help subscribers recognize you faster. An example: journalist Mike Allen uses a photo in his Axios newsletter. Interestingly, emails from Axios as a company don’t have a logo.

How to add email avatar for different mailbox providers

Adding a profile pic is simple and consistent across all mailbox providers: go to account settings to do it.

The tricky part is that avatars don’t get displayed across different mailbox providers. If you send from Outlook to Gmail, Gmail recipients won’t see an avatar you set in Outlook.

If you want to send bulk emails with an ESP (for example with Selzy’s email builder) and have your profile pic displayed everywhere, create a corporate email domain and link it to each mailbox provider. Then, set a profile pic everywhere for this domain in each mailbox provider separately.

Let’s see how you can add profile logos in different mailbox providers and which tricky parts exist.

Gmail

Go to Google Workspace account settings, choose a pic from your computer and crop it. Gmail doesn’t have demands for pics in terms of size or format.

Google Workspace  allows users with different addresses belonging to  the same email domain to have unique profile pics. It’s useful when you send thematic newsletters and want each newsletter to have its unique logo.

Avatars in Gmail are displayed on the mobile app (including in push notifications) and inside opened emails on the desktop.

Outlook

At the Outlook home page, click on the avatar at the top of the page, choose Edit profile, and add or change the profile picture in the settings. It will only show up in the mobile apps and inside opened emails on the desktop.

Although Outlook is a big email provider, not many seem to use it to the fullest. No one in my Outlook inbox has a profile pic and that includes big newsletters. Maybe I’m just unlucky — or maybe it’s your opportunity to stand out in Outlook a bit more.

Yahoo

Go to Yahoo main page and, depending on the device (desktop, web app, or mobile), change the profile picture to your liking.  Default Yahoo avatars are stylized letters of the sender’s name but you can always replace them with a profile picture.

Once you set a profile picture, you can’t remove it and revert to stylized letters — you can only replace an old pic with a new one. Your avatar will be displayed in all Yahoo services — for example, in Yahoo! News comments. Other users can choose to not see senders’ profile pics in their inboxes — they can be replaced with checkboxes for simplicity.

Apple Mail

In 2024, Apple launched the Branded Mail feature for Apple Business Connect (ABC). This gives businesses the opportunity to add a logo and a name to their business emails, so they will be visible to Apple Mail users. To set up a logo, you need to be registered with ABC. If you are already a user, you can find the Branded Mail option in the sidebar, select your brand, add your domain, and email address. If you are new to the service, you have to go through the verification process first. 

In any case, you should know about a few important factors:

• Visibility. Your customers will see your logo on their iPhones only if certain languages are set by default. That includes English, Portuguese, French, Italian, German, Spanish, or Simplified Chinese. 
• Approvals. Your brand name and logo need to get approval from Apple first — it takes around a week to get verified.
• Requirements. Your mail server must meet different requirements, like DMARC and DKIM authentication.

Avatar vs BIMI

One more way to add an email avatar is BIMI — Brand Indicators for Message Identification. On the surface, it looks just the same, but in essence, it’s about logos and security — BIMI gives you a logo and better protection from phishing attacks.

BIMI is an extra method of email authentication, in addition to DKIM, DMARC, and SPF. “In addition” is the keyword — to get BIMI, you need to set up the DMARC authentication.

Sounds like a great deal, but there’s a but — BIMI costs at least $1,500 per year. That’s because you have to buy a digital certificate that proves you own your logo as a trademark. That’s a bummer for businesses that don’t have twelve hundred bucks to spend on a 32 KB pic.

Moreover, BIMI is not universally supported yet. For example, Microsoft supports BIMI only on its Dynamics 365 Customer Insights platform, but you won’t find this option in other companies’ products. Some email clients like Yahoo! Japan, Seznam.cz, Comcast, and Qualitia are only considering it (and they have been considering it for a very long time now). Keep that in mind if the majority of your audience is not in the US.

In short, BIMI is about email security as well as brand identification. So, if you don’t have that much money and are not concerned about authentication, keep in mind that just adding an avatar without BIMI is free.

Avatar vs Gravatar

Gravatar can occasionally be seen in conversations about email avatars. However, you can’t set an avatar for a mailbox provider (Gmail or Yahoo) with Gravatar because it has a different use.

Gravatar is a service that helps you set profile pics for websites that work on WordPress. The main benefit is that it saves you the time and trouble of uploading a new profile pic for each WordPress website where you leave comments. Once you create a Gravatar profile, you’ll have avatars and profile information from contact details to a short bio automatically uploaded to all WordPress-based websites each time you want to leave a comment — and, of course, all the avatars you’d like to use are available in one place too.

Here’s what the process looks like:

1. Sign up on Gravatar with your email address.
2. Upload a profile pic you like.
3. From now on, you’ll have your profile pic displayed on every WordPress website — provided you sign up with the same email address as on Gravatar.

Best practices for using email avatars

Here are a few things you need to remember while setting up an email avatar for your business:

• Edit your logo or picture. Too many details won’t be visible to your readers, so it’s better to keep the image simple and clean. Also, it’s worth mentioning that avatars are often cropped into circles automatically — center logos or faces with some margin around them before uploading. 
• Choose the right image. Your subscriber will only see a small circle, but you still need to upload clear, high-resolution images so they will look good on different devices. Usually, this requires at least 250×250 px pictures in PNG or JPEG format.
• Be consistent. Your logo should stay the same on any platform or channel you use, including emails. That way, your customers will always notice you, whether in the inbox or across the web.

Conclusion

• Avatars help emails stand out and impact open rate. Unique logos look more pronounced than generic ones, and recipients also trust them more.
• You can add company logos or your photos for avatars. Your company will stand out in subscribers’ inboxes, while a photo helps subscribers immediately recognize who sent the email.
• Avatars are only seen within the same mailbox provider. Create a corporate account in each mailbox provider and set an avatar. Otherwise, if you only have Gmail with a logo, your Outlook subscribers won’t see it.
• Use BIMI to add logos and improve security, but be ready to pay. BIMI gives you a trademark logo and protection from phishing attacks. It costs at least $1,500 a year, though, while avatars without BIMI are free.