It resulted in thousands of panicked customers who thought their accounts had been hacked. Later, Deliveroo confirmed via Twitter that it was a bad prank. But the customers had already gotten angry and some of them even wanted to boycott the service.
Here are some simple steps to avoid situations like the one mentioned above:
Define your goals
First of all, figure out what goals you pursue in launching this campaign. Do you need to notify the customers about holiday products and promotions? Boost sales? Increase brand awareness? Simply entertain your subscribers and cheer them up? Clearly formulate the objectives of your April Fools’ marketing campaign, assess the available resources, and define what success means for you. For example, how many conversions or new product sales do you need?
You don’t have to join the overall festive madness only because everyone does so. Stay true to your brand and keep the joke in tune with your company’s culture. If your company’s tone of voice is usually serious, trying to be funny once a year might come off as awkward and forced. If you’re sending a B2B email marketing campaign, be especially careful and considerate.
Segment your audience
Make sure that your audience reacts to the prank properly. Do some research before you start sending out your campaigns: think about the customer profile your joke will be addressed to. What’s their age? Gender? Location? Interests? This data will guide you and give you a good idea of what types of jokes are welcomed and what might be frowned upon.
Surely, you won’t be 100% accurate. It’s impossible to match the joke perfectly to every subscriber. However, such an approach is helpful when it comes to determining how customers will react to the joke and how far you can go.
One of the ways you can use segmentation is to specifically target dormant subscribers. An email newsletter with a fun design and enticing subject line might be just what you need to re-engage this part of your audience.
Come up with a catchy subject line
A good subject line plays a big role in the success of a campaign. No matter how interesting your email marketing content or email design is, your subscribers need to first open it. April Fools’ Day is a chance to mix things up. Don’t be afraid of experimenting with email subject lines: you can try several different strategies to see which one works best for your audience.
To make sure that your emails will be open, intrigue the subscribers! Make a crazy or bold statement to surprise them and awaken their curiosity. Take a look at this email Everyman sent on April 1st as a good example.
Subject line: ✍️ Our new AI pen that writes by itself
Preheader: Experience the future of writing with our AI Grafton