Zoho Campaigns vs Constant Contact

Zoho Campaigns is the product of Zoho Corporation — an Indian-American company. The company was founded in 1996 by Sridhar Vembu and Tony Thomas. Global headquarters in Chennai, Tamil Nadu, India, and corporate headquarters outside of Austin in Del Valle, Texas.

The company was founded in 1995 by Randy Parker and was later sold to Endurance International in 2015. In 2021, it was acquired by ClearLake Investments. Headquarters in Waltham, Massachusetts.

Possible to create emails and automations without coding or design skills. At the same time, many people find the interface to be not very user-friendly.

Beginner-friendly. Basic tutorials are built into the interface.

E-commerce businesses that require simple, essential workflows like post-purchase emails or digital marketing agencies working with different clients.

Small businesses, nonprofits, and event organizers. Some features are aimed at sales and marketing directors.

Has a free plan for up to 2,000 subscribers and 6,000 emails a month. The support is only available for the first 14 days. The features are limited. Segmentation, scheduling, and automation are excluded.

No free plan. Depending on the location, users can get a 14 or 60 day free trial with access to the core features and send up to 100 emails. No credit card required.

For up to 500 contacts, billed yearly/monthly:

• Standard $3 / $4
• Professional $4.50 / $6

Other pricing features:

• 14 days free trial with all the features
• A Pay As You Go plan
• Discounts for non-profit organizations

Based on number of contacts and email sends. Overage fees of $0.002 per email apply.

For up to 500 contacts, billed monthly:

Lite $12

• 1 user
• 1 GB storage
• Monthly email sends: 10x your number of contacts.

Standard $35

• 3 users
• 10 GB storage
• Monthly email sends: 12x your number of contacts.

Premium $80

• Unlimited users
• 25 GB storage
• Monthly email sends: 24x your number of contacts

Other pricing features:

• Everyone: 15% off for 12-month prepay
• Nonprofits: 20% off for 6-month prepay and 30% off for 12-month prepay
• Full refund for closing account within 30 days of signing up. Conditions apply.
• Free trial
• Customized solutions for agencies, organizations in need of 5+ accounts, franchises, and member-based associations.
• Lead Gen & CRM starting at $449/month
• SMS Marketing, starting at $10/mo USD for 0-500 messages with any paid plan. Available only for US customers.

Weekdays support during working hours via email, live chat, and phone by default. Limited support during weekends. The response time is 8 hours depending on the pricing plan.

On the free plan, the support is only available for the first 14 days.
Offers paid additional support packages.

The Premium plan (an additional 20% of the Zoho subscription) includes 24/5 support and a three-hour response time.

The Enterprise plan (an additional 25% of the annual Zoho subscription with additional requirements) includes 24/7 support, one-hour response time, a dedicated technical account manager, a quarterly report, and early access to new features.

Knowledge Base, community forums, text and video guides, virtual classrooms, and self-service support portal.

• Live chat and phone for all the plans during the office hours.
• Live chat: Mon-Fri 3 am-8pm ET
• Phone: Mon-Fri 8am-8pm ET, Sat 10 am-6pm ET
• Knowledge Base
• Product Help Center
• Community Forums

• Email automation in a drag-and-drop builder
• Integrations with various services
• SMS campaigns
• E-commerce workflows with content sync between the store and email campaigns and AI product recommendations
• Signup forms
• Drag-and-drop email builder and templates
• A mobile app for Android and iOS to send emails, see reporting, and import contacts

• Drag-and-drop email templates
• Dynamic content in email
• Reporting (engagement, campaign comparison, open rate by device, heatmap*, revenue*)
• Automations (pre-built and custom templates)
• AI Content Generator
• Marketing CRM
• Web sign-up forms
• Polls & surveys
• Landing page builder
• Social media posting
• Event management, including selling services and merch with the tickets and accepting payments
• Scheduled email sends
• Contact segmentation
• Social media ads manager
• Facebook retargeting ads*
• Google Ads Manager*
• SEO recommendations*
• 5,000+ integrations
• SMS marketing (US only)**
• Subject line A/B testing

_____________________
*Available only with Premium
**Charged separately

240+ email templates including responsive email templates

The free plan doesn’t have advanced responsive templates

Templates for:

• Welcome messages
• Deals and offers
• Newsletter
• Webinars
• E-commerce
• Emergencies and crises

• Over 200 mobile-responsive templates
• Drag-and-drop editing

Popular templates:

• Newsletter
• Holiday-themed
• Retail
• Industry-specific
• Customizable Standard template to any occasion

60 integrations including Zapier, Shopify, Salesforce, Twilio, Flickr, WordPress, Zendesk, and more.

Over 5,000 integrations, including Google and Facebook Ads, WordPress, Canva, Vimeo, SalesForce, Eventbrite, Shopify, Stripe, WooCommerce, social media

• Website
• A mobile app for Android and iOS to send emails, see reporting, and import contacts, etc.

• No installable solution.

• iOS
• Android
• Web

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Danish Dutch English French German Italian Portuguese Castilian Spanish Latin American Spanish Swedish

Many pre-built automation workflows:

• Different welcome series
• Reengagement
• Nurture series
• Customer retention
• E-commerce
• Conditional

• Automated email and SMS messages.
• Automation Path Builder with a library of plug-and-play path templates and ability to create a custom path.

Some path templates are compatible with Shopify and WooCommerce, including:

• Welcome email series
• Abandoned cart messages
• Win-back series
• Thank you series
• Request a review

• E-commerce-focused features
• Integrations with other services including Zoho CRM
• A lot of templates and pre-built automations
• Various support options
• A mobile app
• Relatively cheap prices

• Ease of use
• Diverse template library — more than 200 mobile-ready email templates categorized by tag
• Over 5,000 Integrations with filters by category
• Sharing newsletter content on social media in one-click
• Niche features for event organizers
• Automated contact list segmentation based on engagement

• Slow loading times
• Low deliverability
• Design options and the email builder are limited

• Steep price tag for the users who have more than a couple hundred subscribers and going beyond basic functionality. Some features are not included in the plans and cost extra, like SMS
• Automation can’t include multiple channels, actions and conditions. Selection of triggers is also limited
• A/B testing is limited to subject lines
• No customization options for sign up forms
• Only five templates for landing pages
• No geographical breakdown of the regions that are engaging more, or the time that subscribers open emails
• No RTL language support
• Account can be canceled only by phone