Each contact in Selzy has a contact status that affects how they can be reached across all communication channels — email, SMS, messengers, and more. Alongside that, each email address also has its own email status, which reflects its specific condition, availability, activity or engagement levels for email campaigns.
Use email statuses to:
- Understand whether a contact can currently receive your emails
- Identify why a contact is unavailable (for example, they unsubscribed or there are delivery issues)
- Filter contacts by status and unavailability reasons
- Monitor list health and delivery issues
- Inform your segmentation decisions
Contact statuses
Contact status affects how contacts can be reached across all communication channels. Each contact in Selzy has one of the two statuses:
- Enabled — meaning contacts can receive communications from you.
- Disabled — meaning contacts no longer receive any communication from you.
All contacts are enabled by default. To check whether a contact is enabled, go to Contacts — All Contacts. The Enabled column shows the contact’s current status. If the toggle switch is on, the contact is enabled. If it’s off, the contact is disabled.
Read more on how to enable, disable, and re-enable contact status here: Disable and enable contacts in Selzy
Email statuses
Email status combines both contact status and delivery availability into a single value, so you always see one clear status in your account.
💡 When you add a new contact and no campaigns have been sent to this address yet, Selzy assigns the New status by default.
If a contact already existed in the system and is added again, Selzy restores the previous email status automatically.
You can view a contact’s email status on the All Contacts page and inside lists.
In a contact list, the number of Active, New, and Unavailable contacts is shown under the list name.
You can also see the status in contact cards.
When a contact has the Unavailable status, a tooltip explains the exact reason (for example, unsubscribed, mailbox full, or delivery errors).
| Status | Meaning |
| New | Recently added address. Not yet used in campaigns, but you can send emails. |
| Opt-in email sent | Contact is subscribed via the subscription form or via API, but hasn’t yet clicked the confirmation link. |
| Active | Contact can receive your emails. Contacts were added manually or imported, or they opted in through the subscription form. |
| Unavailable | Emails cannot be sent to this address due to delivery issues. The exact reason is shown in a tooltip. |
Unavailability reasons
When a contact has the Unavailable status, Selzy shows the specific reason:
| Reason | Meaning |
| Unsubscribed from all lists | Contact has unsubscribed from all your mailing lists. Do not send emails to this address. |
| Unsubscribed from the list | Contact unsubscribed from this mailing list. You can still reach them via other lists. |
| Contact marked as spam | Contact moved your email to the Spam folder or reported it. |
| Server marked as spam | Contact’s mail server flagged your email as potential spam and blocked delivery. |
| Mailbox is full | Contact’s mailbox is full. The email will be resent automatically once space becomes available. |
| Temporarily unavailable | The latest delivery failed — contact’s mail server was unavailable or rejected the email. |
| Unreachable | Attempts to deliver emails to this address have repeatedly failed. The system no longer sends campaigns to this contact. |
| Blocked | The address was blocked at the contact’s request or due to their complaint. |
Temporary email statuses
Some unavailability reasons are temporary. After a certain period, the contact may become Active again automatically.
💡 Do not delete contacts with temporary unavailability — their status may recover automatically.
Temporary reasons include:
- Temporarily unavailable. The mail server might have been configured incorrectly and sent a notice of temporary delivery failure. In this case, try to resend the email later.
- Mailbox is full. The contact’s mailbox has no space for new messages. Once space is available, your emails should be delivered successfully.
- Server marked as spam. The contact's server rejected the last email because it was classified as spam. You can try sending the communication later, eventually the mail service’s spam filters will be reset. Alternatively, you can contact the mail service to resolve the issue sooner.
The recovery period depends on:
- How long emails should not be sent to the contact
- The number of failed delivery attempts — the more failures, the longer the waiting
The minimum recovery period is 5 days.
The maximum period is over 400 days or until the address becomes Unreachable.
Filter contacts by email status
You can filter contacts by contact or email status and by unavailability reasons on the All Contacts page or within a specific list. To do that, click the “Filter” button → Select a status or statuses.
For Contact statuses, select Enabled, Disabled, or All.
For Email statuses, you can select a specific status from the dropdown list.
If you choose the "Unavailable" status, you can additionally filter unavailability reasons.
Click “Apply filters” to finish the process.
