GetResponse vs Constant Contact
Trying to choose between GetResponse vs Constant Contact as your email marketing software? Here's when to choose each tool – and the pros and cons to know about.
- 4.2 GetApp
- 4.2 Capterra
- 3.5 TrustPilot
Average 4 / 5
GetResponse
GetResponse is a marketing platform with 30+ features to grow your business including emails.
Pricing
Dynamic, depends on the features and list volume, starts from $13.3/month billed every two years. Monthly, annual, and biannual plans are available.
Key features
- Email marketing tools
- Autoresponders
- Marketing automation
- Website builder
- Landing pages
- Forms and popups
Support
24/7 email and live chat support in several languages
- 2.2 TrustPilot
- 4.3 Capterra
- 4 G2
Average 3.5 / 5
Constant Contact
Online marketing platform offering a range of features from email marketing and automation to SMS marketing and CRM.
Pricing
Starts at $12/month for up to 500 contacts and 5,000 email sends
Key features
- Drag-and-drop email templates
- AI Content Generator
- Event management
- CRM
- Automation
- Reporting
- Web sign-up forms
- SMS and social media marketing
- Polls & surveys
- Landing page builder
- 5,000+ integrations
Support
Live chat and phone for all the plans during the office hours. Self-service and community support.
General info about company
GetResponse
GetResponse was founded in 1998 in Gdansk, Poland, and it focuses on newsletters and marketing automation.
Constant Contact
The company was founded in 1995 by Randy Parker and was later sold to Endurance International in 2015. In 2021, it was acquired by ClearLake Investments. Headquarters in Waltham, Massachusetts.
Difficulty
GetResponse
Beginner-friendly
Constant Contact
Beginner-friendly. Basic tutorials are built into the interface.
Best for
GetResponse
E-commerce businesses, solopreneurs
Constant Contact
Small businesses, nonprofits, and event organizers. Some features are aimed at sales and marketing directors.
Free plan
GetResponse
Free plan includes:
- 2,500 emails/month
- Contact list limit of 500 contacts
- Landing pages
- Sign-up forms
- Website builder with a 5GB bandwidth
- Connect a domain
There’s also a 30-day free trial for all paid plans.
Constant Contact
No free plan. Depending on the location, users can get a 14 or 60 day free trial with access to the core features and send up to 100 emails. No credit card required.
Pricing
GetResponse
GetResponse includes 4 pricing tiers, depending on the features, contact list, and extra services.
Email Marketing: starts from $13.3/month for 1,000 contacts billed biannually and includes
- Newsletters
- AI email generator
- Autoresponders
- AI campaign generator
- Website and landing pages
- Signup forms and popups
- Email and live chat support
Marketing Automation: starts from $41.3/month for 1,000 contacts billed biannually, includes Email Marketing features and
- Marketing automation
- Event-based workflows
- Webinars
- Advanced segmentation
- Contact scoring
- Sales funnels
Ecommerce Marketing: starts from $83.3/month for 1,000 contacts billed biannually, includes Marketing Automation features and
- Ecommerce integrations
- Quick transactional emails
- Abandoned cart recovery
- Promo codes
- Product recommendations
- Web push notifications
GetResponse MAX: starts from $999/month billed biannually for contact lists larger than 100,000, includes E-commerce Marketing features and
- Dedicated, priority support + phone and Slack support
- Dedicated infrastructure
- Personalized onboarding
- SMS marketing
- AI recommendations
- Transactional emails
- FTP contact imports
Constant Contact
Based on number of contacts and email sends. Overage fees of $0.002 per email apply.
For up to 500 contacts, billed monthly:
Lite $12
- 1 user
- 1 GB storage
- Monthly email sends: 10x your number of contacts.
Standard $35
- 3 users
- 10 GB storage
- Monthly email sends: 12x your number of contacts.
Premium $80
- Unlimited users
- 25 GB storage
- Monthly email sends: 24x your number of contacts
Other pricing features:
- Everyone: 15% off for 12-month prepay
- Nonprofits: 20% off for 6-month prepay and 30% off for 12-month prepay
- Full refund for closing account within 30 days of signing up. Conditions apply.
- Free trial
- Customized solutions for agencies, organizations in need of 5+ accounts, franchises, and member-based associations.
- Lead Gen & CRM starting at $449/month
- SMS Marketing, starting at $10/mo USD for 0-500 messages with any paid plan. Available only for US customers.
Support
GetResponse
All paid users and users on a free trial have access to 24/7 support:
- Email — in English, German, Spanish, Portuguese, French, Russian, Polish, and Italian.
- Live chat — in Polish or English.
GetResponse MAX users have access to dedicated priority support via the same channels, and also phone and Slack support. Free plan users have no access to support.
Constant Contact
- Live chat and phone for all the plans during the office hours.
- Live chat: Mon-Fri 3 am-8pm ET
- Phone: Mon-Fri 8am-8pm ET, Sat 10 am-6pm ET
- Knowledge Base
- Product Help Center
- Community Forums
Features
GetResponse
- Email builder with templates
- AI email generator
- AI campaign generator
- Send time optimization
- Autoresponders
- Automation workflow builder with pre-built templates
- Web events and advanced triggers
- Pop-ups and forms
- Other channels: SMS, web push notifications, live chat management
- Segmentation
- List management
- Lead magnet and conversion funnels
- E-commerce features: transactional emails, promo codes, recommendations, abandoned cart emails
- Website builder with AI wizard
- Paid ads: Google, Meta, goal-focused
- Webinars
- Reports and analytics
- A/B testing
Constant Contact
- Drag-and-drop email templates
- Dynamic content in email
- Reporting (engagement, campaign comparison, open rate by device, heatmap*, revenue*)
- Automations (pre-built and custom templates)
- AI Content Generator
- Marketing CRM
- Web sign-up forms
- Polls & surveys
- Landing page builder
- Social media posting
- Event management, including selling services and merch with the tickets and accepting payments
- Scheduled email sends
- Contact segmentation
- Social media ads manager
- Facebook retargeting ads*
- Google Ads Manager*
- SEO recommendations*
- 5,000+ integrations
- SMS marketing (US only)**
- Subject line A/B testing
_____________________
*Available only with Premium
**Charged separately
Templates
GetResponse
150+ free email templates categorized by purpose and industry:
- Business
- Education
- Events
- Holidays
- Sales
GetResponse offers templates for transactional and triggered emails (like cart abandonment), company newsletters, different types of promotional emails, and more.
Constant Contact
- Over 200 mobile-responsive templates
- Drag-and-drop editing
Popular templates:
- Newsletter
- Holiday-themed
- Retail
- Industry-specific
- Customizable Standard template to any occasion
Video/screenshots
GetResponse
Constant Contact
Integrations
GetResponse
291 integrations with e-commerce tools like Shopify, landing page builders like Instapage and Leadpages, website builders like Squarespace, and more.
Constant Contact
Over 5,000 integrations, including Google and Facebook Ads, WordPress, Canva, Vimeo, SalesForce, Eventbrite, Shopify, Stripe, WooCommerce, social media
Devices
GetResponse
Web app, fully functional mobile apps for iOS and Android, including separate mobile apps for webinars and live chat management
Constant Contact
- iOS
- Android
- Web
Languages
GetResponse
English
Polish
German
Spanish
Portuguese
Italian
French
Russian
Vietnamese
Indonesian
Dutch
Constant Contact
Danish
Dutch
English
French
German
Italian
Portuguese
Castilian Spanish
Latin American Spanish
Swedish
Automation
GetResponse
GetResponse offers a visual automation workflow builder with behavioral conditions and pre-made templates for welcome messages, retargeting, win-back campaigns, and more. You can also build your own sequence from scratch.
Constant Contact
- Automated email and SMS messages.
- Automation Path Builder with a library of plug-and-play path templates and ability to create a custom path.
Some path templates are compatible with Shopify and WooCommerce, including:
- Welcome email series
- Abandoned cart messages
- Win-back series
- Thank you series
- Request a review
Pros
GetResponse
- Good updated email builder
- Customizable dashboard
- Very easy to use
- A lot of marketing channels available at one place
Constant Contact
- Ease of use
- Diverse template library — more than 200 mobile-ready email templates categorized by tag
- Over 5,000 Integrations with filters by category
- Sharing newsletter content on social media in one-click
- Niche features for event organizers
- Automated contact list segmentation based on engagement
Cons
GetResponse
- Trouble accessing customer support
- Can be slow and buggy, some reviewers report an outdated UI
- Can get expensive and many cool features are only available on high tiers
- Limited website and landing page builder
Constant Contact
- Steep price tag for the users who have more than a couple hundred subscribers and going beyond basic functionality. Some features are not included in the plans and cost extra, like SMS
- Automation can’t include multiple channels, actions and conditions. Selection of triggers is also limited
- A/B testing is limited to subject lines
- No customization options for sign up forms
- Only five templates for landing pages
- No geographical breakdown of the regions that are engaging more, or the time that subscribers open emails
- No RTL language support
- Account can be canceled only by phone
Reviews from experts
GetResponse
GetResponse is one of the few newsletter tools we’ve tested that’s truly built for inbound marketing. It offers flexible signup forms, their basic landing page editor, Google Analytics integration, and sophisticated automation for segmentation and emails, allowing you to both capture and nurture new leads. On top of that, it’s even possible to host live and on-demand webinars with them. Their Conversion Funnel feature allows you to do all of this in an organized manner and easily track where’s converting best.
I found the platform very disjointed and difficult to navigate. You also need to be very careful of their cancellation policy. If you cancel it removes your access to your account immediately. So if you want to continue to use the service for the entire time that you have paid for you cannot cancel. However, if you miss canceling before the renewal date, they absolutely will not refund you. They also do not provide notice that they are about to renew your account. Let that be a warning to you of the kind of business they are. Not the one you should do business with. Especially since there are many other more reputable and better-featured email marketing providers.
Constant Contact
Pros: The email templates are easy to use, and I've been able to train multiple users in our organization to use it, who don't have a background with tools like this. As an email tool, I'm very happy.
Cons: As a social tool, I'm disappointed. Right now you can't post to Twitter (X) at all. You can't upload videos to share as Reels, and if you want to edit copy for each social media platform you have to make separate posts.
Pros: Constant Contact is very intuitive and user-friendly. People with no email experience can easily jump in and create nice-looking emails. <...>
Cons: Since I started using Constant Contact in 2019, the platform is virtually the same. <...> Unfortunately, we have used Constant Contact to its capacity. Our emails cannot improve or change with the features that are currently available. It would be nice to see more customization in emails and better analytics reporting!
*This information is current as of 02/15/2024. While we regularly update our articles, it`s possible that this article may not contain some of the latest information.
